Versand

1. Shipping Locations

Emerys ships to:

📦 Metropolitan France
🌍 International destinations (availability may vary depending on shipping options selected at checkout)

Shipping costs and delivery times vary depending on the destination.

It is the customer’s responsibility to ensure that all delivery details provided at checkout are accurate (full name, complete address, postal code, phone number, etc.).

2. Shipping Fees

Shipping fees are displayed at checkout before order confirmation.
They depend on:

the destination country,
the weight of the parcel,
the shipping method selected (when multiple options are available).

Shipping fees are non-refundable, unless the error is on our part.

3. Processing & Shipping Times

Once the order has been validated and payment processed:

France: orders are prepared and shipped within 3 to 6 business days via La Poste (or equivalent), depending on the weight and format of the parcel.
International: an additional 7 to 10 business days may apply depending on the destination country.

These timeframes are estimates and not guaranteed.

4. Carrier & Shipment Tracking

Each order is shipped with a tracking number, emailed to the customer on the day of shipment.

It is the customer’s responsibility to track the parcel using the provided number and to contact the carrier directly in case of delivery issues after the parcel has been handed over.

5. Customs, Duties & Import Fees

For international deliveries:

Customs duties, local taxes, or import fees may apply depending on the destination country.
These fees are entirely the responsibility of the customer.
Emerys has no control over these charges and cannot be held liable for them.

6. Incorrect or Incomplete Address

If a parcel cannot be delivered due to incorrect or incomplete information provided by the customer:

Emerys cannot be held responsible for delays, failed delivery, or return of the parcel.
If the parcel is returned to us, it can be reshipped at the customer’s expense once a corrected address is provided.
No refund will be issued for an error or omission in the address entered by the customer.

7. Unclaimed Parcels / Return to Sender

If a parcel is:

unclaimed at the post office or pickup point within the time limit,
refused without valid reason,
or automatically returned to sender by the carrier,

the parcel may be:

reshipped (with additional shipping fees paid by the customer), or
exchanged for a store credit (excluding shipping costs), depending on the situation and after the parcel is received back in good condition.

No refund will be issued for unclaimed parcels.

8. Delays & Lost Parcels

Although we make every effort to respect the announced shipping times, Emerys cannot be held responsible for delays caused by:

postal or carrier services,
peak periods (holidays, strikes, etc.),
customs processing.

If a parcel is marked “delivered” by the carrier but has not been received:

The customer must first contact their local carrier service/post office and check with neighbors.
Emerys cannot be held responsible for stolen or misplaced parcels after confirmed delivery.

If a parcel is lost or never delivered according to the tracking information, the situation will be reviewed case-by-case, and a suitable solution (reshipment, store credit, etc.) may be proposed depending on the outcome of the carrier investigation.