Versand
📦 Shipping Destinations
Emerys creations are shipped to:
- 🇫🇷 Metropolitan France
- 🌍 Internationally, to the countries available at checkout.
Shipping costs and estimated delivery times vary depending on the destination.
Customers are responsible for ensuring that all shipping information provided at checkout (name, address, postal code, phone number, etc.) is accurate and complete.
💳 Shipping Fees
Shipping costs are displayed before your order is finalized.
They are calculated based on:
- the destination country;
- the weight of the parcel;
- the selected shipping method, where multiple options are available.
Shipping fees are non-refundable, except in the event of an error on the part of Emerys or where required by applicable law.
⏳ Order Processing & Shipping
Once your order has been confirmed and payment has been received:
🇫🇷 France
Orders are generally prepared and shipped within 3 to 6 business days via La Poste or an equivalent carrier.
🌍 International
Delivery times vary depending on the destination country and shipping carrier. An additional 7 to 10 business days may apply.
Please note that these delivery times are estimates and may vary due to circumstances beyond our control.
📍 Order Tracking
All orders are shipped with a tracking number, which will be sent to you by email once your order has been dispatched.
Once your parcel has been handed over to the shipping carrier, tracking and delivery are primarily managed by the carrier.
🌍 Customs & Import Taxes
Orders shipped outside France or the European Union may be subject to customs duties, import taxes, or other local fees imposed by the destination country.
These charges are the sole responsibility of the customer.
Emerys has no control over these fees and cannot be held responsible for them.
🏠 Shipping Address
Customers are responsible for providing accurate shipping information when placing an order.
If an incorrect or incomplete address results in the parcel being returned to us, it may be reshipped at the customer's expense once the correct address has been confirmed.
📮 Unclaimed or Returned Parcels
If a parcel is:
- not collected within the carrier's required timeframe;
- refused without a valid reason;
- returned to us by the shipping carrier;
we may, upon receiving the returned parcel:
- reship the order (additional shipping charges will apply); or
- issue a store credit for the value of the returned items, excluding the original shipping costs.
🚚 Shipping Delays & Delivery Issues
While we make every effort to meet the estimated delivery times, delays may occur due to circumstances beyond our control, including carrier operations, strikes, busy holiday periods, customs inspections, or weather conditions.
If your tracking information shows your parcel as delivered but you have not received it, we recommend contacting the shipping carrier, your local post office, or checking with your neighbors first.
If a parcel is officially declared lost by the shipping carrier, we will investigate the situation with the carrier and work with you to find an appropriate solution.
📦 Receiving Your Order
Please inspect your parcel as soon as it is delivered.
If your parcel or jewelry arrives damaged, please contact us within 48 hours of delivery and include photographs of both the parcel and the product.
We will carefully review your request and work with you to find an appropriate solution.